FAQ Service
What does service cover?
Xerox trained technicians, Xerox parts, all repairs done onsite.
Will
the service cost be increased during the term of the contract?
No, the cost is included in your monthly billing and is locked
with
the term of the contract.
Can I purchase PagePack without Xerox service?
No. Xerox offers a Total Satisfaction
Guarantee with all Page
devices which does require onsite Xerox service.
Do I have to arrange for the initial
service contracts?
No, MidAmerica Imaging Technology will see that all PagePack
units are delivered with Xerox service
already established.
If I have locations in other cities or states, does this influence
service billing,
setup, or dispatching in any way?
No, MidAmerica Imaging Technology will manage your account
within the United States
and establish service for each device installed.
Will my supply re-orders be questioned?
No. Xerox not
only knows the page count of all devices but also the
percentage of coverage. This assures you that you will receive adequate
re-supply quantities without questions
.
How soon will I receive supply reorders?
Supplies are shipped within 24
hours via AIR.
How much is shipping?
Free – no charge to our PagePack customers